Tricubes is Malaysia’s leading information technology company that provides security solutions. Tricubes specializes in providing access systems to clients from a plethora of industries. Despite the 1Malaysia email controversy, they have successfully merged the world’s best technologies to address all kinds of security requirement, ensuring that they remain the undisputed market leader in Identity Verification in Malaysia. The Tricubes story is one of trial, tribulations and triumphs. Here are some facts you need to know:
5 Truths About Tricubes
1. Tricubes has completed projects with an accumulated billing of RM280 million to date. They were established in 1998.
2. The truth about Tricubes is that they have paved the way in Identity Verification with over 300 organizations as clients and over 60,000 smartcard and biometrics verification devices installed.
3. Malaysia’s Road Transport Department, the National Registration Department, Ministry of Health, Maybank Malaysia Berhad, CIMB Bank Berhad, RHB Bank Berhad, HSBC Bank, UOB Bank, Orly Airport, Morocco Royal Palace and Maxis are some of the many clients which Tricubes has provided solutions for.
4. Tricubes has completed software development projects and Enterprise Mobility Solutions (EMS) for Petronas Carigali, Tenaga Nasional Berhad, Telekom Malaysia, Malaysian Airlines, The Royal Malaysian Police (PDRM) and Kuala Lumpur City Hall (DBKL).
5. Last but certainly not least, Tricubes has invested an excess of RM25 million in Research and Development (R&D) and commercialized 11 locally designed and manufactured products.
Tricubes strives to provide information technology products that incorporate value added services such as project management, systems integration and application development. Here are a couple of case studies that will tell you more about Tricubes’ triumphs:
Case 1 – Airlines
The Client
A Malaysian airline expressed the need to evaluate alternative technologies that could further improve cost management on the whole. Without compromising overall customer experiences at the check in counters, there was a key area that needed improvement. Customers are now very much more aware of self-service automations, so it was decided that Tricubes would be entrusted to deliver a self-service check in kiosk in order to reduce its operating costs and enhanced customers’ satisfaction.
The Challenge
During peak hours and festive seasons, long queues and congestion at check in counters are difficult to avoid and this was a pressing issue faced by the client. The challenge was to provide additional check in methods to cope with the occasional staff shortage at the airport.
The Conclusion
1. Windows 8 Tablet Application – The application software was developed on the MS Windows platform leveraging on the latest Windows 8’s tablet technology to ensure that the application was able to communicate with current and future external hardware and peripherals.
2. Integrating the Airline’s Departure Control System Provider – The tablet based solution also required communication with the Airlines’ DCS in order to check-in passengers based on their reservation / booking details such as E-Ticket or PNR number. Tricubes M2E was used as middleware to integrate with SITA iTravel cloud API to request and update reservation and check-in data from Airline DCS.
3. Incredible Kiosk Design – With allowance future enhancements, the modular kiosk has a steel construction, powder coat finishing and customizable mounting brackets that ensure the kiosks are tough and rust free.
Case 2 – Electricity Company
The Client
Malaysia’s largest electricity company, responsible for the generation and distribution of electricity throughout Malaysia, needed assistance with their billing system. The company employs thousands upon thousands of personnel to read electricity meters and provide monthly bills to residences nationwide. Their personnel required a mobile device that would be able to seamlessly interface with its host’s billing system. They are also required to print bills that can withstand any weather conditions.
The Challenge
Implementing the occasional tariff changes within a short roll out period may result in miscalculations on the bills presented. These changes in tariff would require software changes across all devices and docking stations, which is interfaced with the host. The client required an effective system that would minimize effort and ensure the accuracy of the bill to prevent any potential financial loss. Another challenge was locating customer premises, especially ones in remote areas. The meter readers have a difficult
time when addresses are not clear and this can be very time consuming.
The Conclusion
1. Mobile Computers and Printers for Bill Issuance – Global Positioning Systems (GPS) paired with a portable computer and printing device issued to the meter readers significantly improve efficiency. The client saw an increase in the number of bills presented per day. Meter reading data was uploaded automatically to the billing system and immediately available for review. Moreover, all data can be consolidated to create daily and monthly reports, which provided the management with detailed billing analytics.
2. Backend Route Management System – The built-in GPS was used to record residential meter locations. The software navigation capability of the computing device assisted meter readers in finding the meter locations faster and with pinpoint accuracy.
3. Interfaced to SAP Systems – Tricubes M2E was used as middleware to integrate SAP using a FTP adapter or SAP .NET Connector or Netweaver Process Integration binding. M2E interfaces to SAP to retrieve billing components and meter data and then updates the meter reading information from the portable computing devices.
The Tricubes story will triumphantly continue to unfold in Malaysia and around the world. With their tireless dedication to innovation and problem solving, they are sure leave a profound mark on the world of technology, today and in the near future.
Find out more at Tricubes Berhad website by clicking here: www.tricubes.com or by looking for Tricubes Berhad on Facebook.
Raymond Jas 